American Golf Cars-Fort Bend Battery and Golf Cars located in Rosenberg, TX, is looking for a Service Manager to be responsible for overseeing employees and daily operations within the customer service department. The Service Manager duties will include creating customer service policies to help employees effectively communicate with customers over the phone, hiring and training Customer Service Representatives about company products or services and speaking with customers who have complex questions.

Responsibilities/Duties: 

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Delivering prompt, professional solutions for customer inquires
• Working to meet immediate goals of customer interaction
• Hiring, training and managing customer service staff in best consumer service practices
• Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
• Suggesting improvements to customer service to higher management and staff
• Implementing improvements to customer service

Qualifications:

• Mechanical skills, diagnosing issues
• Read electrical schematic
• Customer service skills
• Familiarity with customer service standards and processes
• Ability to handle stress to operate under deadlines 
• Supervisory skills

Ideal Candidate: 

• 5 years mechanical experience and 1 year service manager/writer experience

M-F:    8am-5pm

Pay:    Based on experience.

Benefits:

• Health, Vision and Dental Insurance
• 401K
• Paid Holidays
• PTO