Warehouse Manager – Technical Warranty Support

Overview:
Advanced EV is seeking a dynamic and experienced Warehouse Manager – Technical Warranty Support to lead operations at one of our branch locations. This hybrid role combines warehouse oversight with technical warranty support, ensuring smooth day-to-day operations, exceptional customer service, and efficient resolution of service and warranty issues. If you're a hands-on leader with a knack for logistics, team management, and technical troubleshooting, we want to hear from you.

Key Responsibilities

Branch Operations & Team Leadership

• Supervise daily operations and staff across sales, rentals, service, and warehouse departments
• Monitor and manage P&L performance
• Enforce company policies and procedures
• Approve PTO, purchases, and departmental changes
• Conduct onboarding and training for new hires
• Set departmental procedures, margins, and budgets
• Lead weekly meetings with department managers
• Review performance reports across service, rentals, and admin teams
• Oversee showroom presentation and inventory
• Maintain strong relationships with top B2B clients
• Support department managers with escalated issues
• Manage hiring, disciplinary actions, and time management enforcement

Technical Warranty & Warehouse Support

• Provide dealer service support via phone and email to resolve warranty issues
• Ensure warranty procedures are understood and followed by staff
• Maintain accurate inventory records and restock supplies
• Process purchase orders and incoming shipments
• Inspect deliveries and manage returns of defective items
• Maintain warehouse cleanliness and organization
• Handle shipping complaints and escalate issues as needed
• Process invoices and coordinate with accounting for payments
• Perform additional duties as assigned

Qualifications

• Proven experience in warehouse management and team leadership
• Strong understanding of technical warranty processes
• Excellent communication and problem-solving skills
• Proficiency in inventory systems and reporting tools (e.g., NetSuite)
• Ability to multitask and manage competing priorities
• Comfortable working in a fast-paced, hands-on environment